Frequently Asked Questions

Below are some common questions clients typically have about our products.
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Frequent Questions

Orders placed before 2pm CST are shipped the same day. Orders placed after 2pm CST are shipped the following business day. Standard shipping is 2-4 business days depending on your location

Shopify, AfterPay, and PayPal Installments

Yes, we offer a 14 day return/exchange policy. 5% restocking fee will be assessed to all returns/exchanges. See full policy, https://pinklabelext.com/policies/refund-policy

We recommend a biweekly shampoo & condition, or as needed

Number of bundles needed will depend on the length and your desired fullness. 12-14 inches: 2 or more bundles required 16-18 inches: 3 or more bundles required 20-24 inches: 4 or more bundles required 26 inches and longer: 5-6 bundles or more required

Yes, select pickup in store as your delivery option when placing your order

Our Pink Label Extensions are guaranteed to last many years with proper care

Absolutely, every bundle we carry is authentic natural hair that will react just like your natural growing hair. Yes, all of our wavy and curly textures will always revert back to its natural state when washed. Your Yummy Hair can also be colored. We do recommend the assistance of a professional colorist when coloring raw hair.
Yes, you can swim in salt or chlorine water. We recommend that you wash and detangle your hair immediately after swimming.